What constitutes an "Emergency"

Burst Water Pipe- External Pipes ( contact Sydney Water)
Broken Toilet
Gas Leak (contact your Gas Provider or Fire Brigade)
Serious Roof Leak (contact SES)
Dangerous Electrical Fault
Storm or Fire Damage (contact Fire Brigade or SES)
Flooding (contact SES)
Window / Glass Breakage ( security risk only)

What does NOT constitute an "Emergency"

Locking yourself out of your property
Power or Gas outage ( Contact your provider for details FIRST)
Internal window breakage
Leaking tap or Pipe
Blocked Toilet / Pipe


Please note, any damage caused by tenants &/or non-emergency call out fees will be the liability of the tenant.

Who to contact for after-hours Emergencies

Tenants are required to contact "Authorised & Approved Trades Persons ONLY" from the list below. In the event any of the below trades are unable to assist only fully Insured and Licensed tradespeople are to be used and copies of their Certificates provided to our office along with any invoices paid. Please note that under the Residential Tenancy Act you are only permitted to spend a maximum of $1000 for after-hours emergency call outs.

Please contact the following approved Trades People or our Leasing Consultant on 0414 760 041 Saturdays between 9am - 3pm




Christmas, Easter Holiday and Long Weekend closures 0414 760 041, emergency and urgent matters only. Non-urgent matters will not be addressed.



SMS your name, property address and emergency matter. A team member will get back to you when available. Please be patient in awaiting a reply as we too are on a break so will respond at our first availability.

General Emergencies

Rob- Mill's Maintenance 0425 279 343

Electrical

Sid- Shazam Electrical 0414 620 354

Plumbing Repair

Sam- Quickeze 0418 970 374

Glass Repair

Tony- Apex Glass 0414 336 104

Locksmith

Oskar- Locky Locksmith 0438 778 337

Roof Leaks & Flooding

State Emergency Service: 132 500



As soon as practicable after an emergency all after-hours emergencies must be reported in writing to our office accompanied by receipts for work rendered. Notices may be emailed to accounts@iskandar.com.au 24/7

Troubleshooting tips & things to remember

Remember to check the fuse box if your appliances, power points or lights are not working
If powerpoint fuses keep tripping, test 1 appliance at a time as the appliance may be faulty
In the event of flooding, shut off the water at the main where possible for kitchen and laundry taps the valve/taps under the sink
For blocked drains and pipes, try store-bought DRAIN O or similar



You may also refer to your lease